Service User Feedback Survey — Cambridge Nassh Health Care

Section 1: Safe

How safe and supported you feel with our service. 1 = Strongly disagree · 5 = Strongly agree

Thinking about your experience of care from Cambridge Nassh Health Care, how likely are you to recommend us to someone who needs similar support?

I feel safe and supported to understand and manage any risks with Cambridge Nassh Health Care.

I am confident that any concerns I have about my safety with Cambridge Nassh Health Care are taken seriously and addressed promptly.

I know who to contact if I feel unsafe with Cambridge Nassh Health Care, and my concerns are always addressed.

I feel safe and comfortable in my home, with appropriate aids and adaptations provided by Cambridge Nassh Health Care.

How well your care supports your health and independence. 1 = Strongly disagree · 5 = Strongly agree

I know that my medicines are managed properly by Cambridge Nassh Health Care and that I am given the right medication at the right time.

I am supported by Cambridge Nassh Health Care to manage my health in a way that makes sense to me.

I can access healthcare professionals through Cambridge Nassh Health Care when needed, and they work collaboratively to provide the best care.

My care plan with Cambridge Nassh Health Care is reviewed regularly to reflect any changes in my health or circumstances.

My care plan with Cambridge Nassh Health Care promotes my wellbeing and enables me to be as independent as possible.

Respect, listening, and emotional support. 1 = Strongly disagree · 5 = Strongly agree

I am treated with respect and dignity by the staff at Cambridge Nassh Health Care.

I feel that the staff at Cambridge Nassh Health Care listen to me and understand what matters to me.

I feel emotionally supported by Cambridge Nassh Health Care and encouraged to maintain my independence.

I know that my opinions are valued by Cambridge Nassh Health Care, and my preferences are always considered.

I have people in my life who care about me, including family, friends, and community members, supported by Cambridge Nassh Health Care.

I feel my feedback is valued, and Cambridge Nassh Health Care makes improvements based on my input.

How flexible and tailored your care feels. 1 = Strongly disagree · 5 = Strongly agree

I can live the life I want as independently as possible while feeling safe, with the support of Cambridge Nassh Health Care.

My care with Cambridge Nassh Health Care is tailored to my needs and preferences, enabling me to live as independently as possible.

I have access to trained and knowledgeable staff at Cambridge Nassh Health Care who understand my needs.

I can live the life I want and do the things that are important to me, with the support of Cambridge Nassh Health Care.

My care with Cambridge Nassh Health Care is flexible, and I can access support when I need it.

I know who to contact if I have concerns or questions about my care with Cambridge Nassh Health Care.

Organisation, leadership, and how your feedback is used. 1 = Strongly disagree · 5 = Strongly agree

I feel confident that Cambridge Nassh Health Care is well-organised and that everyone knows their role.

I know that leadership at Cambridge Nassh Health Care is committed to providing high-quality care.

I have a place I can call home, designed and supported by Cambridge Nassh Health Care to maintain my independence.

I know my feedback is valued by Cambridge Nassh Health Care and used to improve the service.